We aim to mix and dispatch most seed orders within 2-5 working days of receipt of an order and cleared payment. Seed is sent by 1st class Royal Mail or Special Delivery depending upon the pack size ordered, which means most deliveries should arrive within 2-7 working days of you placing your order. Special additions to orders, large orders and bespoke mixtures may take longer. Plant orders will often take longer due to the careful packing required and high volume of orders at peak times, please refer to individual plant product pages for current delivery estimates.
Larger orders may need to be signed for on delivery. If it is more convenient, you may wish to have the products delivered to an alternative address such as a work address where someone will be available to sign.
Delivery is only available within the United Kingdom.
We are sure that you will be fully satisfied with the products that we supply however if for any reason you have a problem with any product please do contact us at the earliest opportunity so that we can seek to resolve the issue for you.
In accordance with your rights to a “cooling off period” under the Consumer Protection (Distance Selling) Regulations 2000, individuals (but not a business) can cancel an order and return the goods at any time until 7 working days after receiving the goods to receive a refund for the goods. To qualify for a refund the seeds must be returned in good condition and with their original packaging and labelling intact. Seeds are living structures and potentially a perishable product so we reserve the right to refuse their return if we suspect that the seed or packaging has been damaged (e.g. exposed to damp or heat). To comply with seed regulations we can only accept un-opened seed packages (being of their original weight) that are still sealed with their official labels. For your protection, it is recommended that you use Royal Mail ‘Special Delivery’ service if the value of the return is more than £50. Please take particular care when ordering bespoke or custom mixtures of seeds: the right to cancel does not apply in this situation as I would not be able to re-sell the goods.
Every effort is made to ensure that the seeds we supply are of high quality. Since their use will be under conditions over which we have no control, I accept no liability for any consequential losses occasioned by failure of the material to perform in the manner expected. Advice or guidance does not constitute or form a warranty or guarantee.